Support
At Scarlet Sands Casino, support is designed to be simple, personal, and reliable. Whether you have a question about your account, a deposit or withdrawal, a bonus, or gameplay, our team is on hand to guide you through every step with clarity and fairness. We aim to make contacting us as straightforward as playing your favorite slots.
How to reach us — choose what works for you
Live chat: Click the chat icon on the site for an instant conversation with an agent. Typical response time: under 2 minutes. Live chat is ideal for quick account checks, bonus questions, and troubleshooting.
Email: For detailed requests or documentation, email support@scarletsandscasino.com. Typical response time: within 24 hours, and often much sooner. Use email when you need to attach screenshots or follow up on a case.
Phone: If you prefer to speak by phone, our support number is available in your account area and in the Help Center. Phone calls are routed to trained agents, and callers are usually connected within a few minutes.
We strive to maintain 24/7 customer service so help is available whenever you play. If ever an issue requires extra attention, our agents will escalate your case and keep you updated until it’s resolved.
Quick answers in our Help Center
Before contacting us, you may find an immediate answer in our Help Center. Popular topics include account setup and verification, deposits and withdrawals, how Sweeps Coins and Gold Coins work, bonus rules and wagering, device and app troubleshooting, and state-specific restrictions. The Help Center is searchable and organized to get you to the right answer fast.
If you want a deeper look at Scarlet Sands Casino features and policies, see our full review.
Knowledgeable support, personal attention
Our support team is trained on account security, payments, and the sweepstakes model Scarlet Sands uses, so they can explain how Sweeps Coins (SC) and Gold Coins (GC) work, wagering rules, and redemption limits. For Royal Club VIP members, personal VIP support is available to help with priority requests and tailored account needs.
We’ll always tell you what the next steps are, how long they take, and what we need from you to move things forward. We pride ourselves on clear communication, prompt follow-up, and treating every player with respect.
Fast tips to speed up support
- Have your account email or username handy.
- Include screenshots or transaction IDs for payment questions.
- Check the Help Center first for step-by-step guides.
- If you’re a VIP, mention your Royal Club status so your request gets the priority handling it deserves.
Safety, privacy, and responsible play
Your security and privacy matter. Our team follows strict procedures for identity verification and account protection. We also support responsible gambling—ask support about deposit limits, time-outs, and self-exclusion tools anytime you need them.
Reach out however you feel most comfortable. Our goal is to remove friction, restore momentum to your play, and leave you confident that help is just a message or call away.