About Us

Scarlet Sands Casino was founded in 2018 by a small team of gaming veterans and tech entrepreneurs who wanted a fair, friendly place to play online. The idea started with a simple question: could we build a modern, trustworthy casino experience that puts players first? What began as a focused project to improve game quality and customer care has grown into a community where clarity, fairness, and momentum guide every decision.

What Drives Us: Our Mission and Core Values

We’re committed to three things: fair play, responsible gaming, and exceptional customer service. That means transparent terms, easy-to-understand promotions, and support that actually listens. We value balance—delivering excitement while protecting players’ privacy and bankrolls—and we work every day to earn your trust through consistency and clear communication.

Games You’ll Love, Powered by Top Providers

Scarlet Sands offers a wide selection of games, from high-energy slots to classic table-style options and specialty titles. Our platform features content from respected software partners like Netgame and Novomatic, so you’ll find smooth performance, strong visuals, and innovative bonus features. Many of our promotions and rewards are tailored to slot and fish-style games, while table games typically do not contribute toward certain bonus playthroughs—so you’ll always know what to expect.

Sweeps Model, Welcome Offers, and How Bonuses Work

We operate on a sweepstakes model that separates entertainment credits (Gold Coins) from redeemable Sweeps Coins. New players often qualify for promotional drops such as the "Extra 100% Welcome Drop" and a sign-up bonus that includes Gold Coins and Sweeps Coins. Sweeps Coins carry a 1x wagering requirement before redemption, and redemption limits apply—gift card redemptions are capped at $25 SC, and cash withdrawals can be subject to a $100 SC limit. Some bonuses are automatic after sign-up and email verification, while others require manual opt-in. We always encourage you to read the full bonus terms before you play.

Security, Payments, and Player Protection

Protecting player information and transactions is a top priority. Scarlet Sands uses industry-standard SSL/TLS encryption and works with secure payment partners like MasterCard and Visa. We accept US dollars and make it simple to deposit and play safely. For account help, we offer live chat support and support by email at support@scarletsandscasino.com—our team is available to answer questions about security, payments, and account safety.

Responsible Gaming: Tools and Support

We provide built-in tools to help you play responsibly, including deposit limits, time-outs, and self-exclusion options. Our rewards and sweepstakes structure is designed to be transparent, and we encourage players to set limits that match their comfort level. If you ever need assistance, contact our support team for guidance or to activate account controls. We also point players toward independent resources for problem gambling and support services when appropriate.

Meet the People Behind Scarlet Sands

Our team blends gaming experience, software engineering, and player support. Product leads come from established gaming studios, our tech team focuses on secure, responsive platforms, and our customer-care staff are trained to resolve issues quickly and respectfully. We take pride in being approachable and accountable—if something needs fixing, we fix it, and if we can do better, we do.

Recognition, Reviews, and What Players Say

Scarlet Sands has earned positive feedback from players and attention from respected review sites for our game selection and friendly support. For a deeper look at what we offer, read our full Scarlet Sands Casino review. We view every review as an opportunity to improve, and we’re proud when players and reviewers note our clarity, fairness, and fast support.

How to Get Started and Join the Community

Getting started is simple: sign up, verify your email, and explore the games and promotions. New players often receive welcome drops and access to features like Daily Blaze, Desert Dice, Royal Wheels, and our Royal Club VIP program for loyal players. Remember that some offers are restricted in certain states, and Sweeps Coins must meet playthrough requirements before redemption. If you want help choosing a game or understanding a bonus, our chat and email teams are ready to assist.

We invite you to join Scarlet Sands Casino—spin through quality titles from Netgame and Novomatic, explore our promotions, and enjoy a safe, enjoyable gaming environment backed by open terms and responsive support. If you have questions, email us at support@scarletsandscasino.com and we’ll get you moving in the right direction.