FAQ

Creating an account is quick. Click "Sign Up," provide a valid email address, choose a username and password, and verify your email when prompted. The welcome credits — like the automatic sign-up "Extra 100% Welcome Drop" — are usually applied after email verification. Make sure you’re in an eligible state before registering; Scarlet Sands restricts play in Connecticut, Delaware, Idaho, Louisiana, Michigan, Montana, Nevada, New Jersey, New York, Rhode Island, Washington, West Virginia, and Wyoming. Keep your login details secure, and update your contact information in account settings if anything changes.

Scarlet Sands runs several promotions. The sign-up reward typically includes the advertised "Extra 100% Welcome Drop" and a package of coins — for example, 350,000 Gold Coins (GC) plus 1 Sweeps Coin (SC) credited automatically upon sign-up and email verification. Regular offers include Daily Blaze (daily login rewards), Desert Dice (timed bonuses), Royal Wheels (spin bonuses), friend referrals, and VIP "Royal Club" perks. Most promotions reward GC and SC, with SC carrying a 1x playthrough requirement before redemption. Terms, maximum cashout limits, and state restrictions apply, so always check the specific offer terms before you play.

No. Most Scarlet Sands bonuses are automatic and do not require promo codes. Welcome credits, daily login rewards, and many timed bonuses are applied automatically or available via manual opt-in through the promotions area. Referral rewards use a unique referral link rather than a code. If a promotion ever requires specific steps, those details will be shown in the offer terms. For help, contact live chat or email support@scarletsandscasino.com.

Scarlet Sands accepts major card payments like MasterCard and Visa, and operates in US dollars. Note that Scarlet Sands primarily runs a sweepstakes model where Gold Coins are optional purchases and Sweeps Coins are earned or awarded. To access the redeem option for SC prizes, the "Redeem" tab appears in the BUY section after a coin purchase in many cases. Sweeps Coin redemptions have limits: gift card redemptions cap at $25 SC, and cash/bank withdrawals cap at $100 SC for cash prizes. Some cash redemption methods may require a minimum of 100 SC. Processing times and exact payout options vary, so check the cashier for current methods and contact support if you need details about processing times for a specific withdrawal.

Scarlet Sands uses two virtual currencies: Gold Coins (GC) are for entertainment only and are not redeemable, while Sweeps Coins (SC) are redeemable after meeting playthrough. SC rewards carry a 1x wagering requirement, meaning SC must be wagered one time through before they become eligible for redemption. Nearly all slot and fish-style games contribute to the SC playthrough; table games generally do not contribute. Always check individual promotion terms for eligible games and contribution rules before playing.

Yes. Scarlet Sands is optimized for modern mobile browsers on iOS and Android, and most games run smoothly in a mobile web session. You can sign up, claim automatic bonuses, play slots and fish games, and access promotions from your phone. If you prefer an app experience, check the site for availability; otherwise, use an up-to-date browser and ensure cookies and JavaScript are enabled for the best experience.

Scarlet Sands features a range of slot and arcade-style "fish" games from providers like Netgame and Novomatic. The site focuses on slots and fish games for bonus contribution, while table games typically do not contribute toward Sweeps Coin wagering. Progressive-style rewards and timed spins are part of the promotions mix. For a fuller evaluation of game selection, odds, and featured titles, see our Scarlet Sands Casino review.

Scarlet Sands operates on a sweepstakes model and must comply with local laws. It is restricted in the following states: Connecticut, Delaware, Idaho, Louisiana, Michigan, Montana, Nevada, New Jersey, New York, Rhode Island, Washington, West Virginia, and Wyoming. Eligibility can change, so confirm your state’s availability before registering. Always be at least 21 where required, and review local gambling regulations if you’re unsure about legality in your area.

To verify your account, Scarlet Sands may ask for a government-issued photo ID (driver’s license, state ID, or passport), and a proof of address (utility bill or bank statement). Occasionally, they may request a selfie or additional documentation to match IDs. Upload documents through the secure verification area in your account. Verification helps protect your funds and speeds up withdrawals; typical processing takes a few business days, but times can vary. If you have questions, send images and a brief explanation to support@scarletsandscasino.com.

First, try basic troubleshooting: clear your browser cache, restart your browser or device, and ensure your browser and operating system are up to date. If a game won’t load, try a different browser or switch between mobile and desktop. Keep screenshots of error messages and note the time and the game name. For persistent issues, contact live chat for the fastest response, or email support@scarletsandscasino.com with your account name, a description, and screenshots. The support team can escalate technical problems to the game provider if needed.

Scarlet Sands encourages balanced play and offers tools like deposit limits, session time reminders, time-outs, and self-exclusion where required. You can adjust your account limits in settings, and customer support can help implement stricter controls if you ask. If gambling is becoming stressful or problematic, seek assistance through national resources and support organizations. Gambling should be entertainment first; set limits and play within your means.

Security is a priority. Scarlet Sands uses industry-standard protections to safeguard account data and secure payment transmissions. For card transactions, MasterCard and Visa are accepted. If you have account concerns, use the live chat option for quick help or email support@scarletsandscasino.com for detailed requests. When contacting support, include your account name, a clear description of the issue, and screenshots if possible. Avoid sharing passwords or full payment details in messages.